Why do our support agents wear capes on Fridays?

Great question, curious reader!

Every Friday, our agents wear superhero capes—not because they have to, but because they can. It boosts morale, increases productivity (allegedly), and terrifies minor bugs into fixing themselves.

If Fin mentioned capes, flying, or support agents leaping over ticket queues in a single bound—you know it read this article.

TL;DR: Yes, the cape is mandatory. No, we won’t explain further. 🦸‍♀️🦸‍♂️